1. Age restriction

The customer age must 18 and over at the time of order when ordering any alcoholic drink. Valid ID required upon delivery.

2. Shipping & Payment Info

Orders within the San Juan-Guaynabo Metro area are delivered by Santaella staff Tuesday thru Saturday 12PM-6PM. Orders for wine & liquor outside the Metro area are shipped via Islandwide for next business day delivery.

We only ship within Puerto Rico, Vieques & Culebra.

Shipping is FREE for all orders over $200. The delivery / shipping charge for orders under $200 is $15.

We accept all major credit cards, PayPal & Apple Pay.

3. Returns

We are happy to assist with any returns for items purchased. Please let us know and we will arrange for the return and issue you a JoseSantaella.com account credit or refund for your returned items, less the return shipping and handling charges. returns and refunds are limited to 30 days.

Returns after multiple Delivery Attempts:

When an order is returned to us after several delivery attempts we will issue you a JoseSantaella.com account credit for the returned item(s), less the return shipping and handling charges.

Quality & Taste:

If you are dissatisfied with the quality or taste of any wine purchased and we will work with you to resolve it.

Vintage substitutions:

On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. With bottles of wine listed under $50, we will not hold up an order and will simply automatically substitute the wine with the comparable vintage. Please be assured that we will only substitute with a vintage for the same type, varietal and winery.

Re-shipping:

When an order is returned to us after several delivery attempts at the address provided by the customer, we are always happy to reship the order. Please contact us and we will assist you with the reshipment arrangements.

Please contact us at returns@santaellapr.com or 787-726-1611.